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Important Information
The service provided to you under these terms, the Go! Messenger and BT Softphone 2 PC client software come from BT and subject to these terms BT is exclusively responsible for the service and software.
A What we provide
- The service we agree to give you includes:
- the ability to make and receive voice chat calls;
- the ability to make and receive video chat calls;
- self-help support via the website and web forum facility;
- a ticker bar which lets you know information about the service (limited to Go! Messenger client);
- a search facility which enables you to open a browser and search the internet (limited to Go Messenger client);
- the ability to send and receive instant text messages;
- the ability to send and receive voice messages (PSP only);
- the ability to send and receive video messages (PSP only).
- The service we provide to you under these terms should not be used for business purposes.
B Getting started
- The service is available to once you have registered and downloaded either the Go! Messenger client to your PSP® (PlayStation® Portable) or BT Softphone 2 to your PC.
You agree to follow any reasonable instructions including security instructions that we may give you about the service. You are responsible for taking all reasonable steps to prevent unauthorised persons gaining access to the service. - We may ask you to change your original user-id and password in the future.
C What you need
- To use Go! Messenger you will need the following:
- a Sony Computer Entertainment European PSP with approved PSP system software;
- a memory stick with a suggested 1 Gigabyte memory;
- WiFi access to the internet. If you want to use video chat or video messaging you will need a PSP Go!Cam; and
- to use voice chat or voice messaging you will need either a PSP headset or a PSP Go!Cam.
- to use BT Softphone 2, you will also need a windows compatible PC that meets the minimum requirements set out in the FAQ's and User Guide.
D Quality of the Service
- We aim to provide a high quality service, but we do not guarantee this or that the service will be available at all times. From time to time faults in the service may occur. We will repair these faults as soon as we can. Occasionally we may have to interrupt the service. If we do so, we will restore it as quickly as we can.
We are not responsible for the provision or quality of WiFi access to the internet.
E Ending the service
- You may tell us to stop providing the service at any time by using the "manage your account" option on the website. You will need to use your password to access the system. We can stop providing the service by giving you 28 days' written notice.
F Using the service
- You must not use the service or allow the service to be used:
- in any way which breaks any law or the conditions of any licence or rights of others or, if you have a service from us that gives you internet access, our acceptable use policy which we may amend from time to time (you can find this at http://www.bt.com/acceptableuse/);
- to make or send offensive, indecent, menacing, nuisance or hoax calls or messages or to cause annoyance, inconvenience or needless anxiety;
- to send, knowingly receive, upload, download, or use any material which is offensive, abusive, defamatory, obscene or menacing;
- in any way which we reasonably think will, or is likely to, affect how we provide the service to you or any of our customers; or
- in a way that improperly uses PSP system software.
- We take the types of misuse described in paragraph 8 very seriously, and you agree to take all reasonable steps to make sure that it does not happen. If we reasonably believe you have misused the service, we may take immediate action to suspend the service or end your agreement with us without telling you first, even if you were not aware that your service was misused.
- You agree that any content, software or other copyright material we supply to you is for your own private use, and that you must not copy, change or publish the material or supply it to any other person or use it for any business purpose.
- You agree not to connect equipment to our network:
- that does not bear the European Consumer Equipment Standards 'CE' mark; or
- that may harm the network or other customers' equipment.
If you do, you must disconnect it immediately.
- You accept that access to the internet is at your own risk. You are also responsible for making sure any equipment you use to access the service is protected against viruses.
- If the service gives you content or software licensed by others who ask you to accept their terms of use (including the Yahoo! Terms of Service with content licensed by Yahoo!), you must keep to these terms.
- You are responsible for properly using any user IDs, personal identification numbers (PINs) and passwords needed for the service, if any, and must take all necessary steps to make sure that you keep these confidential and secure, use them properly and do not make these available to unauthorised people.
G Changing these terms and conditions
- Sometimes, we will need to change the charges and the terms and conditions of the service. We will publish details of all changes online at http://gomessenger.bt.com/.
- We will also let you know about a change to the terms and conditions that we believe is likely to cause you significant disadvantage at least one month before it happens.
- For changes we need to make to meet legal and regulatory requirements, we may not be able to meet that timescale. We will let you know about these changes as soon as we can.
H Transfer of Rights and Obligations
- We may transfer our rights and obligations to another service provider without consent.
I Other things we need to tell you
- You agree that we may process any data, including, but not limited to, any data that is personal to you, that you have provided to us in order to provide you with the service. Examples of processing may include storage, overseas transfer and sharing of your data with other communication providers at a later date to provide service over their networks.
- You agree to allow other customers for the service to process your personal data in the service database under the user permissions that you set up when you first registered for the service. You agree BT is not responsible for processing your personal data when you allow other customers for the service to process it in this way.
J Our responsibility to you
- We accept responsibility if you are injured or die as a result of our negligence. We will not limit this responsibility.
- We also accept responsibility for loss or damage to your physical property arising from our negligence. We will pay up to £1 million in any 12 month period for this loss or damage.
- We have no responsibility to pay you compensation for financial loss, for any information which is lost or corrupted, or for any loss that could not have been reasonably foreseen (expected).
- Except as described in paragraphs 21 and 22, we will not pay you more than £10,000 in compensation (even if we have been negligent) in any 12 month period.
- We are not responsible for:
- any failures in the supported applications and operating systems that cannot be resolved using the service;
- repair or replacement of any equipment that we diagnose as faulty during the service; or
- any consequences of your failure to correctly follow our advice and recommendations.
- We do not accept liability for any loss caused by any action taken by your internet service provider in relation to your use of the service.
K Matters beyond our reasonable control
- Sometimes we may not be able to do what we have agreed because of something beyond our reasonable control. This could include very severe weather. In these cases, we do not accept responsibility for what has happened.
L If you break the agreement
- Other than for serious misuse described in paragraph 8, we will normally give you an opportunity to put matters right within a reasonable time if you break the agreement.
- However, if you do not do so, we may suspend or end the agreement for the service. We may also suspend the service or end the agreement for the service if you break any other agreement you have with us and do not put matters right within a reasonable time. If we suspend the service or end the agreement for the service, we will tell you what needs to be done before we can restore the service.
M Sorting out disputes
- We will try to work through any disputes that you may have with us. However, if we cannot do this, you may refer the matter to any relevant service which sorts out disputes. Details of these, and of how to refer a dispute, are set out in our Code of Practice for Consumers and Small Businesses.
N Other things we need to tell you
- You accept that the agreement for the service is personal to you and agree not to transfer it to anyone else, or to try to do so. However, we may take instructions from a person who we think, with good reason, is acting with your permission.
- When we need to contact you, we will use your billing address, e-mail address, mobile or fixed phone number. If you need to contact us, please use the address on your last bill or any other postal address, e-mail address or phone number we have given to you for that purpose.